Our Guarantee

We are committed to provide 100% customer satisfaction. We guarantee to deliver high quality and genuine product at the best price available in the market with on-time delivery.

We guarantee high-quality, genuine products at the best market price with on-time delivery.

At Budget Pet Supplies, we sell brand name products purchased directly from manufacturers or authorised wholesalers. All pet products sold at Budget Pet Supplies are selected by qualified and experienced veterinarians to ensure that the products are safe and from reputable companies/suppliers. All products sold at Budget Pet Supplies are genuine, branded and have long expiry dates.

We know the importance of your privacy and respect it. At Budget Pet Supplies, we strongly adhere to privacy policy and keep our customer’s information safe and secure. We do not share or sell any part of our customer data to any third party. All the data including transaction is secured under our strong security system using SSL technology.

Pet products shopping at Budget Pet Supplies is safe and secure. We use the latest and most advanced SSL encryption technology to ensure all transactions on our site safe and secure and all payment details are protected. Your financial details including credit card details are secured and never disclosed to anyone without your permission.  

We aim to deliver your order within 5 business days. Delivery takes 2 days in major cities and 7 days in remote places of South Africa. Sometimes, delivery may take extra time subject to air transport delays.

In rare cases, there may be delay from our courier partners. By any chance if the order is not delivered within 21 business days, we request you to contact our customer care team for reship or refund.