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Shipping Policy

1: Free Shipping

We offer free shipping on all orders with an order value of more than R500 and weighing under 30kg to all the major cities and towns in the country*.

2: Shipping Cost

Shipping cost is calculated on the size and weight of the order, and the location to be delivered.

For orders on and below R500, we charge R75 for the first 10 kg for the major cities* and thereafter additional R5 per Kg.

For deliveries to areas other than major cities and remote areas, we charge R100 for the first 2 kg and an additional R10 per kg thereafter.

3: Shipping Timings

Most orders are dispatched within 1 working day. The actual delivery time depends on the delivery address. Most orders are delivered in 2-5 business days.

4: Delivery Timings

Once the order is dispatched, a confirmation email will be sent to you. In case, you do not receive any email, please check your spam box. If you do not receive an email after 2 business days of placing an order, please contact our customer service teamat support@budgetpetsupplies.co.za or call us on +27 067 186 2986.

Delivery takes a minimum of 2 business days in major cities and 7 business days in remote places of South Africa. Sometimes, delivery may take extra time subject to air transport delays.

At times, due to holidays or weather conditions, the deliveries may little longer.

5: Guaranteed Delivery

Most orders delivered within 2 - 7 business days. In rare cases, there may be delay and if the order is not delivered within 21 business days, we will reship or refund your order.

6: Return Order

If for any reason, you are not satisfied with the product, you can return the order. Please contact our customer service team through email or call within five days of delivery. Returns will be accepted only after the written approval by our customer service team. No returns will be accepted unless and until authorised by our team. Returns will be accepted only in their original packaging in a sealed condition.

Note: We will not be able to issue refund or reship the order if it is used or opened.

7: Refund for an Order

The refund will be made to the original mode of payment, once the returns team confirms that return has been received in acceptable condition. It will take a minimum of 3 to 5 business days to reflect on your card account.

Terms & Conditions:

Country* – extra surcharge may be levied on orders for countryside/outlying areas. 

Major cities*- Cape Town, Durban, Port Elizabeth, East London, Bloemfontein, Kimberley, George, Nelspruit, Polokwane, Pretoria, Johannesburg & Rustenburg.

Note: We request our customers to provide accurate and complete delivery address to ensure faster delivery. We would not be able to issue a refund or reship for an order in case of wrong address provided.

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